Kobelco’s longest serving dealer, Chesterfield Australia (formerly known as CA Construction), has increased their service and storage capacity while quickening delivery times for their Kobelco customers by moving into a new, purpose-designed facility.
Chesterfield Australia has relocated their flagship Brisbane operation to Freeman Road in Richlands, QLD, which offers a better layout for service, storage and accessibility.
With 12,000 square meters of land, 2,000 square metres of dedicated covered workshop space, and 10 equipment bays, Chesterfield Australia’s Sales Manager Michael Royle sees the new branch as a great leap forward.
“We’ve used some innovative design and layout approaches to maximise usable space in the new premise, which greatly increases our capacity,” said Michael.
“The layout of the workshop achieves a better flow of work and means work moves through the workshop faster, and there is a safer working environment for our workers.
“There are 10 equipment bays as well as a paint booth, wash bay and increased parts storage. With the improved facilities, we have shortened the lead time between a sale being made and the machine being ready for delivery to a customer.
“There is access to all 10 bays if a customer wants to inspect a machine prior to delivery or while it is being worked on, and a separate heavy vehicle only access, our customers and staff can access the building with greater safety.
“We are able to carry more equipment on hand at the branch so that customers can view the full Kobelco range from mini excavators upwards.
Looking forward, Chesterfield is placing increased focus on attachments and complementary product franchises, but the primary focus will always be on Kobelco excavators, which have an enviable reputation for reliability and innovation.
About Chesterfield Australia
Chesterfield Australia is a family business established in 1963, and now has 15 branches in Queensland and central New South Wales. As Kobelco’s authorised Queensland distributor, the company has become known for their excellent customer service and backup. A key element to this is their team, many of which who have been there for ten or more years.
Michael himself has quite the history with Kobelco, dating back to 1987.
“Within Chesterfield there are a number of long-term employees in key positions, which means we offer Kobelco customers extensive product experience and continuity of service relationships,” explained Michael.
“Adding up our Service Manager, Parts Manager and Sales Reps, we have well over a century of Kobelco experience under our belts.
Customer service is part of the Chesterfield culture, and Michael says they’ll go the extra mile for their customers.
“We don’t just want their first sale, we want the second and the third; and we know that we can only do that by providing exceptional service.”